Effective July 20, 2026
Privacy Policy
Base Molecule collects only the information needed to operate a
research-use-only catalog, review buyer eligibility, process
orders, provide support, and maintain business records.
Information we collect
We may collect contact details, organization details, shipping and
billing information, buyer eligibility responses, product
inquiries, order history, customer support messages, and basic
website data such as browser type, device information, pages
visited, and referral source.
How we use information
We use information to review accounts, confirm lawful research
intent, fulfill orders, provide lot documentation, respond to
support requests, prevent misuse, improve the website, protect the
business, and meet legal or compliance obligations.
How information is shared
We may share limited information with service providers that help
operate the business, including payment processors, shipping
carriers, analytics providers, email providers, fraud-prevention
tools, professional advisers, and authorities when required by
law. We do not sell customer information.
Retention, choices, and security
We keep records for as long as needed for account review, order
history, support, legal compliance, and dispute prevention.
Customers may request access, correction, or deletion where
applicable. We use reasonable safeguards, but no website or
transmission method can be guaranteed completely secure.
Terms
Terms and Conditions
By using this website or requesting access to the Base Molecule
catalog, you agree to use the site and any materials only for
lawful laboratory, analytical, educational, or institutional
research purposes.
Eligibility and account review
Buyers must be at least 21 years old, or the legal purchasing age
in their jurisdiction, whichever is higher. Base Molecule may ask
for intended-use information, organization details, or additional
documentation before approving access or releasing an order.
Research-use-only products
Products and information on this site are not intended to
diagnose, treat, cure, or prevent disease. Products are not for
human consumption, animal consumption, injection, ingestion,
cosmetic use, veterinary use, household use, or clinical use.
Orders, pricing, and availability
Listings may be changed, limited, suspended, or discontinued at
any time. Base Molecule may refuse, cancel, or hold any order when
an order appears incomplete, unlawful, high risk, restricted by
destination, or inconsistent with research-use-only requirements.
Product information
Lot documents, certificates of analysis, labels, and product
descriptions are provided for buyer review and research planning.
Buyers are responsible for confirming suitability, storage,
handling, legal status, and institutional approvals before use.
Fulfillment
Shipping and Returns
Orders are processed after buyer review, payment confirmation, and
any required compliance checks. Shipping timelines shown on the
site are estimates and may depend on inventory, documentation,
carrier availability, destination rules, and weather or handling
conditions.
Shipping windows
Base Molecule aims to process approved in-stock orders within
1-3 business days. If an order cannot ship within the stated
window, we will contact the buyer with an update, revised timing,
cancellation option, or refund option as appropriate.
Restricted destinations
We may decline shipments to locations where products are
restricted, unavailable, or cannot be lawfully or safely delivered.
Buyers are responsible for knowing local laws, import rules,
institutional rules, and receiving requirements before ordering.
Returns and cancellations
Because research materials require controlled handling, opened,
used, relabeled, temperature-compromised, or tampered items are
not returnable. Unopened returns may be considered within 14 days
of delivery with prior written authorization.
Damage or delivery issues
Report damaged, missing, or incorrect items within 5 business days
of delivery. Keep packaging, labels, and carrier materials for
review. When a claim is approved, Base Molecule may replace the
item, issue store credit, or refund the eligible amount.
Access
Accessibility
Base Molecule aims to make its website usable by visitors using a
range of devices, browsers, assistive technologies, and input
methods.
Our approach
We aim to use readable text, clear navigation, descriptive image
text, visible focus states, semantic page structure, and forms
that can be understood without relying only on color or layout.
Feedback
If any part of the site is difficult to use, contact support with
the page address, device or browser, and a description of the
issue. We will review the problem and work toward a practical
fix.
Research use
Research Use Compliance
Base Molecule is structured for qualified research, laboratory,
educational, and analytical buyers. Products are not offered for
consumer wellness, body enhancement, medical, veterinary,
diagnostic, therapeutic, or recreational use.
Buyer responsibilities
Buyers must confirm legal age, lawful intended use, and authority
to purchase on behalf of the listed organization. Buyers are
responsible for handling, storage, documentation, disposal,
internal approvals, and compliance with applicable laws and
institutional requirements.
Prohibited uses
Products may not be used for human or animal consumption,
injection, ingestion, compounding for personal use, cosmetic use,
food use, veterinary use, clinical use, resale into consumer
channels, or any unlawful purpose.
Verification and refusal rights
Base Molecule may request additional information, hold orders,
limit quantities, restrict products, suspend accounts, or refuse
service when buyer information is incomplete, inconsistent,
unverifiable, or not aligned with the research-use-only policy.
